Terms & Conditions

1. General Terms and Conditions

Pricing Policy: We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product, service, subscription or plan is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable).

We reserve the right to alter all product, service subscription or plan pricing and features without notice. Prices throughout the website are quoted in Malaysian Ringgit, and payment can only be accepted in Malaysian Ringgit. Packing and delivery costs, if any, will be added to the total price of your purchase. 

Cancellation Policy:  Any cancellation of orders is subjected to a minimum 20% charge of confirmed order value; subject to ACAD Solutions discretion.  

Lead Time Policy: For each Software purchase order, the time between the placement of the order and the ready license may take any time within 7 working days. 

Technical Support Policy: ACAD Solutions will provide online technical support for selected products

3. Training Terms and Conditions

Schedule Policy: We reserve the right to change training dates without prior notice. For postpone of training date after confirmation, trainees are only allowed to postpone within 6 months from the date of registered training date.

Cancellation Policy:  Any cancellation of orders is subjected to a minimum 20% charge of confirmed order value; subject to ACAD Solutions discretion.  

4. Hardware Terms and Conditions

Please read this Hardware Terms and Conditions of Sale (the “Sale Agreement”)

Cancellation Policy: Unless otherwise agreed in writing signed by an authorized representative of ACAD Solutions, all purchase orders for Hardware shall be  non-cancellable and non-returnable.

Lead Time Policy: For each Hardware purchase order, ACAD Solutions will provide the buyer with an estimated delivery date based upon the hardware quantities and stock availability being ordered. 

Limited Warranties Policy: All Hardware warranty is followed in accordance with the principle offered.

Damage/Repair Policy:  Customer should carefully inspect the Hardware upon its delivery. The customer should maintain all original packaging upon receiving the Hardware until the Hardware has been installed and is found to be in proper working order. If the Hardware arrives at Customer damaged or defective at initial delivery, Customer must notify ACAD Solutions Customer Support at sales@acad.com.my within 7 days from the Delivery Date of the condition of the Hardware and obtain return instructions if needed.